Q1 : Do you accept
international orders?
Answer : No. For reasons of shipping methods, we restrict
the countries we ship to. For details, please email
to us. The postage fee will base on Hong
Kong Post Office.
Q2 : Can I check if I succeeded
my order or not?
Answer : Yes! You may check your order by two ways described
as follows.
1. Login to "My Account" and check your order
status or history.
2. Email to us
Q3 : Can I change or cancel my
order?
Answer : No! Once the order was confirmed, you can neither
change nor cancel your order.
Q4 : Why I do not receive "Order
Confirmation"?
Answer : Your registered email address might be invalid.
Please check your account information. If your registered
email address is correct, please contact at sales@momentime.com
stating with your Member ID, Order ID and your name.
Q5 : Why I cannot use Paypal or Credit Card to pay the bill?
Answer : If you do not login to the system or do not register as a member, your online order will directly send to sales@momentime.com. After we receive your email, we will follow up your ordering request and confirm the total amount of the order. Thus, you can login to Paypal website and go to "Send Money" tab to proceed.
Q6 : What are customs duties?
Answer : Taxes charged by the destination country on
incoming goods. Those rates depend on each country.
Also they are varied by purchased items. For more information,
please contact the customs office of the country you
are concerned about.
Q7 : How long does it take from
order to delivery?
Answer : We will ship your order within 7 to 14 business
days after receiving your order. The delivery time may
vary depending on the country.
Q8 : Can I ship my order to different
address from my registered address?
Answer : Yes! You can ship to the address other than
your home address.
Q9 : Can I exchange to different
items?
Answer : Yes! You can exchange to different items with
the same price or pay the additional fee to buy the
expensive items.
Q10 : How do I get a refund?
Answer : Please provide your HSBC bank account number
or paypal account. We will email to you after transfer
payment to you.
Q11 : Why I can't receive Momentime email?
Answer : Due to the abuse of spam mails in the internet, many email systems will filter the suspected email to the spam mailbox. How to avoid to receive Momentime email? Just add sales@momentime.com to your email address book.
Still have questions? Please email to sales@momentime.com
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